About Us

Goodwill of Southwestern Pennsylvania is a human service agency and network of not-for-profit businesses whose mission is to help people with special needs overcome barriers to employment and enjoy the dignity and benefits of work and improved quality of life. Goodwill SWPA provides a broad array of employment-related education and workforce development programs and services for people with physical and intellectual disabilities and other barriers to employment.

As one of the largest and most diverse social and human service organizations in the region, Goodwill serves thousands of people each year.  Additionally, Goodwill helps hundreds of individuals find jobs annually.

Our employment services programs are accredited by CARF, an independent, non-profit accrediting body whose official certification is a mark of distinction among agencies that provide such services.


We help people improve their quality of life through work and related services.

The vision of Goodwill of Southwestern Pennsylvania is to be the region’s premier human service organization offering exceptional services. We will be satisfied only when all persons have the opportunity to achieve success in their pursuit of meaningful work or other quality of life experiences.

Six key values are the foundation of Goodwill of Southwestern Pennsylvania and of our identity as a human service agency – Meaningful Work, Customer Service, Diversity, Responsibility, Empowerment, and Excellence. In all we do and strive to accomplish, we build upon these values as individuals and as an organization to help us fulfill our mission and attain our vision.

Agency wide, Goodwill SWPA placed 870 individuals in unsubsidized employment.  Those 870 placements translated to an economic impact of 1,032 total jobs for Pennsylvania.

Goodwill provides a broad array of employment-related education and workforce development services for people with special needs and barriers to employment, including individuals with physical and/or intellectual disabilities, displaced workers, veterans, people who are homeless, people with limited work experience, people with limited education/training, older and younger workers, and workers with criminal backgrounds.

In addition, Goodwill offers a variety of human and social services that support our overall mission of helping people with disabilities and disadvantages, including a center for seniors who have developmental disabilities, support for needy individuals to purchase clothing and household items, and help for seniors and low-income utility customers in accessing assistance programs.

Goodwill operates more than 30 thrift stores selling donated clothing and housewares to help fund its programs and services for people with special needs. In addition, it operates several other nonprofit businesses.

As part of its efforts to help people with special needs realize the benefits of employment, Goodwill offers several contract services for employers and businesses. These include workforce development staffing and training services and comprehensive custodial/janitorial services.

Over 90 percent of every dollar contributed to Goodwill goes directly to support programs and services to help people with special needs. You can support Goodwill with direct financial donations, through the United Way (Contributor Choice #140), by naming Goodwill in your will, and through planned giving opportunities.

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